Service terms

Requests and appointments

Submitting a form does not create a paid contract or confirm a time. Scope, price, timing and handover are agreed separately in writing. Service is provided alongside full-time employment by arrangement only. Do not arrive without a confirmed appointment.

Prices, diagnostics and extra work

Proposed prices include VAT. Parts and software licences are separate. Diagnostics remains chargeable if you decline a repair or no solution is found. It is not automatically deducted from repairs. Work exceeding the agreed scope or budget requires prior approval. Payment and invoicing arrangements are agreed before work starts.

Device intake and data

At handover we record the device, accessories, visible condition, scope, backup arrangements and permitted access. You confirm authority to use the device and software. Back up your files where possible. Data copying is agreed separately. Access is limited to the task.

Service limits

No board-level electronics repair, microsoldering or electrical work is offered. Data recovery from defective media is not guaranteed. Laptop screen, keyboard and battery replacements depend on the exact model and suitable parts. A particular fault cannot be guaranteed to be resolved before assessment.

Remote support and home visits

Remote support starts only with your permission; unattended persistent access is not set up. Home visits are by agreement in Tallinn. Travel and on-site charges are agreed first. Repairs may require a device drop-off.

Changes, cancellation and withdrawal

Notify info@rdarvutid.ee promptly if you need to change or cancel. Submitting a request incurs no cancellation fee. Costs for a separately confirmed order are agreed in writing without limiting statutory rights. Consumers may have a 14-day withdrawal right for distance contracts. Starting service during that period requires a separate express request and proper information on costs and the effect of full performance. This form does not contain that request.

Problems and complaints

Email info@rdarvutid.ee with the job or invoice details, the problem and your proposed remedy. Written consumer complaints are answered within 15 days. Unresolved disputes may go to the Consumer Disputes Committee (ttja.ee) or a court. These terms do not limit statutory consumer rights or create an additional warranty.

Projects and follow-up

Software, network and creator projects require separate agreement on scope, delivery, changes, usage rights and any support duration and price. No indefinite maintenance is promised.