Privacy & cookies

Who handles your data?

The controller is R&D Arvutid OÜ, registry 17352660. Contact: info@rdarvutid.ee. Registered address: Spordi tn 11-501, Tallinn 11315. This is not a public service location.

Request data and purpose

We ask for your name, email, issue and the device, service method and timing information needed to assess the work. Phone and budget are optional. Data is used to respond and take steps towards or perform a contract at your request (GDPR Article 6(1)(b)). Abuse prevention relies on legitimate interests (f); legally required records rely on legal obligations (c).

Recipients

Requests pass through Elkdata OÜ / Veebimajutus.ee hosting to our business mailbox. We use Cloudflare Turnstile to prevent automated submissions. Cloudflare processes browser and connection signals, including the IP address. Cloudflare’s privacy terms explain this processing and any international transfers.

Retention

We delete requests that do not become orders within 6 months of the last substantive contact. Temporary rate-limit records are retained for up to 24 hours. Service records are kept to meet contractual and legal obligations. The hosting provider manages technical logs and backups under its security and backup policies; its published backup cycle is up to 14 days. Contact info@rdarvutid.ee for more information.

Your rights

You may request access, correction, erasure, restriction and, where applicable, portability or object to processing. Rights depend on the legal basis and retention obligations. Contact info@rdarvutid.ee. Complaints can be made to the Estonian Data Protection Inspectorate (aki.ee). Requests and appointment times are not approved by automated decisions.

Device data and remote support

Back up important files before service where possible. Access is agreed separately and limited to the task; use a temporary account where practical. Do not submit passwords through the public form. Remote sessions require your informed permission and participation. Temporary copies and access are removed after the agreed work.

Cookies and external content

There are no analytics or advertising cookies, external fonts or maps. The form uses an essential session cookie for security; form contents are not stored persistently in your browser. Turnstile loads at the last step of the request form.

Cloudflare Turnstile Privacy Addendum · Cloudflare Privacy Policy · Veebimajutus.ee